Refund policy

Last Updated: August 19, 2026

Thank you for shopping with Bear Security Shop. We want you to feel confident about your purchase and know what to expect if something does not work out.

This Return and Refund Policy applies to purchases made directly through Bear Security Shop. Please review the information below before starting a return.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return.

To qualify for a standard return, the product must generally be:

• Unused and uninstalled
• In the same condition in which you received it
• In its original manufacturer packaging
• Complete with all original accessories, components, manuals, cables, mounting hardware, remotes, batteries, adapters, and other included items
• Accompanied by valid proof of purchase from Bear Security Shop

Return eligibility is confirmed after the product has been received and inspected.

How to Start a Return

Please contact us before sending any product back.

To request a return, contact Bear Security Shop:

Email: info@bearsecurityshop.com
Phone: (949) 944-2327
Or use our contact form

Please include your order number, the product you would like to return, and the reason for the return.

If your return is approved, we will provide return instructions, including where the product should be sent.

Do not send a return to our business mailing address or to the address shown on your original package unless we specifically instruct you to do so. Products may ship from and return to different authorized fulfillment locations.

Returns sent without prior authorization or to an incorrect location may be delayed or may not be accepted.

Return Shipping Costs

For voluntary returns, such as ordering the wrong product, changing your mind, or determining that you no longer need the item, the customer is generally responsible for return shipping costs.

We recommend using a trackable shipping service and appropriate insurance when returning higher-value products. Customers are responsible for ensuring that returned products are packaged securely and arrive without damage caused during return transit.

If the return is the result of an error by Bear Security Shop, such as receiving an incorrect product or an item that arrived damaged, contact us before returning the product so we can provide the appropriate instructions.

Restocking Fees

A restocking fee may apply to voluntary returns to help cover inspection, handling, processing, and product-condition costs.

• Products returned in new, unused, uninstalled, complete, and original condition: a 5% restocking fee may apply.
• Products with opened manufacturer packaging or products that require additional inspection, repackaging, or handling: a restocking fee of up to 25% may apply if we approve the return.

The actual restocking fee, if applicable, is determined after inspection of the returned product and its packaging, accessories, and overall condition.

A restocking fee will not be applied when the return is due to an error by Bear Security Shop or an eligible product is confirmed to have arrived damaged or defective.

Opened Products

Opening the shipping carton used to deliver your order does not affect return eligibility.

Opening the manufacturer's product packaging, breaking factory seals, removing protective materials, registering or activating a product, or otherwise changing the product from its original new condition may affect return eligibility.

An opened product is not automatically guaranteed to be returnable. In certain situations, we may approve an opened product for return after reviewing its condition. If accepted, a restocking fee of up to 25% may apply.

Used or Installed Products

Products that have been used, installed, modified, damaged after delivery, or otherwise placed into service are generally not eligible for a voluntary return.

If the product was installed or used because you believe it is defective, please contact us before removing, modifying, or returning it. We will help determine the appropriate next step.

Damaged or Incorrect Deliveries

Please inspect your order as soon as possible after delivery.

If your order arrives damaged, defective, or contains an incorrect product, please contact us within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the shipping carton and packaging when applicable
• A photo of the shipping label when applicable

Please keep the original product packaging and shipping materials until the issue has been resolved.

We will review the situation and help determine the appropriate resolution, which may include troubleshooting, replacement, return, refund, or another appropriate solution.

Defective Products and Manufacturer Warranties

Many products sold by Bear Security Shop include a manufacturer warranty. Warranty coverage, duration, and procedures vary by manufacturer and product.

If you believe a product is defective, please contact us first. We can help troubleshoot the issue and determine the most appropriate path.

Depending on the product, timing, and nature of the issue, the resolution may involve a return through Bear Security Shop, replacement, technical troubleshooting, or warranty service through the manufacturer.

A manufacturer's warranty does not necessarily follow the same terms or timeframe as Bear Security Shop's 30-day return policy.

Non-Returnable Items

The following products are generally not eligible for voluntary return:

• Products that have been used or installed
• Products that have been modified, altered, damaged, or are missing components
• Products without their original packaging when the packaging is required for resale
• Products with missing accessories, manuals, mounting hardware, cables, remotes, adapters, or other originally included components
• Gift cards
• Downloaded, activated, registered, or opened software and digital products
• Products specifically identified as final sale or non-returnable before purchase

Special-order, custom-configured, or specially sourced products may also be non-returnable when that condition is disclosed before purchase.

Large-Quantity and Special Orders

Some large-quantity, specially sourced, custom-configured, or project-specific orders may have return conditions that differ from our standard return policy.

If special return conditions apply to an order, we will communicate them before the order is finalized whenever applicable.

Exchanges

We do not generally process traditional product-for-product exchanges.

The fastest way to obtain a different product is usually to request a return for the original item and, once the return is approved, place a new order for the replacement product.

Replacement product availability and pricing are based on current inventory and pricing at the time the new order is placed.

Refunds

Once we receive your return, we will inspect the product, packaging, accessories, and overall condition.

We will notify you after the return has been reviewed.

If the return is approved, the eligible refund amount, less any applicable restocking fee or other disclosed return charges, will be refunded to your original payment method within 3 business days after approval.

Your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account after we submit it.

Original Shipping Charges

Original shipping charges are generally non-refundable for voluntary returns.

If the return is required because of an error by Bear Security Shop or an eligible shipping-related issue, we will review the applicable shipping charges as part of the resolution.

Refund Amount

Approved refunds are based on the amount actually paid for the returned product, including any discounts or promotional pricing that applied to the original order.

Any applicable restocking fee or other return charge will be deducted from the refund when permitted under this policy.

Orders Purchased Through a Marketplace

This policy applies to purchases made directly from Bear Security Shop.

If you purchased a Bear Security Shop item through a third-party marketplace or sales platform, the return must generally be initiated through that platform and may be subject to its return procedures, deadlines, and requirements.

Do Not Return Products Without Authorization

Because products may be fulfilled from different authorized locations, the correct return destination may be different from the address shown on your shipment or from Bear Security Shop's business mailing address.

Please contact us and receive return instructions before shipping any product back.

Shipping Policy

For information about shipping times, damaged deliveries, tracking, lost shipments, and other delivery-related matters, please review our Shipping Policy.

Questions About a Return

If you are unsure whether your product qualifies for a return, please contact us before shipping anything back. We would rather review the situation with you first and help determine the best next step.

Bear Security Shop
Email: info@bearsecurityshop.com
Phone: (949) 944-2327
32565 Golden Lantern St Ste B
PMB 502
Dana Point, CA 92629-3261

Please note: The address above is our business mailing address and should not be used for product returns unless our team specifically provides it as the authorized return destination.

Policy Updates

We may update this Return and Refund Policy periodically to reflect changes to our products, fulfillment processes, manufacturer requirements, or business operations. The latest version will always be published on this page with the updated revision date.